Shipping & Delivery
What are the delivery charges?
Hopmepunch incurs relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off, if you shop for a minimum predefined value.
What is the estimated delivery time?
E-Tailers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time is also dependent on product's availability and the destination to which you want the order shipped to and geographical location of the Seller
'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned .
Why does the estimated delivery time vary from seller to seller?
You have probably noticed varying estimated delivery times for the product you are interested in. Delivery times are influenced by product availability, geographic location of the product, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Why does the delivery date not correspond to the delivery timeline mentioned?
It is possible that the our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
Product cannot be shippped to my area. Why?
Whether your location can be serviced or not depends on
- Legal restrictions, if any, on shipping particular products to your location
- The availability of reliable courier partners in your location
At times Homepunch prefers not to ship to certain locations. This is entirely at their discretion.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our courier partner will facilitate the pick-up of the item. In case the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees will be borne by Homepunch.
How are items packaged?
Products sold are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap, with an outer card box for added safety.
Can I open and check the contents of my package before accepting delivery?
Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.
However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle.