Returns & Exchange
How do I return an item purchased on Homepunch?
Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state, within 48 Hours of receving the product. You may also conveniently do this on the Homepunch Mobile App.
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.
There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
- Defective/damaged products that are covered under the manufacturer's warranty.
- Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
- Products with tampered or missing serial numbers
What is Homepunch's Returns policy?
At Homepunch, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible
We assure you that all products sold on Homepunch are brand new and 100% genuine carrying Manufacturer’s warranty & guarantee wherever applicable. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Returns policy has got you covered.
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' on the website, you may request a replacement at no extra cost
Replacement is subject to availability of stock with the E-Tailer. If the product is out of stock, you will receive a full refund, no questions asked.
What is Homepunch's Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 7 days of delivery.Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
Can I return part of my order? Do I have to return the free gift when I return a product?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity. The free gift has to be returned along with the product.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued only when E-Tailer cannot provide replacement. Refund will be processed through the same online mode in 10-15 days
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
- Refund/replacement will be initiated as soon as E-Tailer receives the product from you.
- In case we can't pick up the item from your location, you can ship it back to the E-Tailer. We will reimburse the shipping charges against the original receipt
- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
- Mention the Return ID on the package so that we can acknowledge your return
- Please mention E-Tailers's address as specified in the email notification sent to you
- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Is there any time period for cancellation of orders?
Cancellations are accepted if requested within 24 hours of placing the order
Contact Us @ +91-8800444666